FEATUREPatient messaging

Every patient answered, off the phone.

"Is it ready?", opening hours, stock and advice, Freemi answers WhatsApp, SMS and email, in your pharmacy’s voice, so the routine questions stop landing on the phone.

Example screen
WhatsApp
● online
Hi, is my prescription ready to collect?
Hi! Yes, ready now, and we're open until 6pm today. 👋
Great, thanks!
Answered by Freemi · logged to the patient record
INSIDE MESSAGING

Four ways it clears the phone.

Answered 24/7

Every message gets a reply, day or night, in your voice.

One inbox

WhatsApp, SMS and email in a single thread per patient.

Ready notifications

"Your prescription is ready" sent automatically when you mark the order ready.

Escalates to you

Anything clinical or unusual is passed straight to a pharmacist.

Example screen
Your pharmacy
online · Freemi
⋮
Hi, can I order my repeat script? 💊
Of course! Which pharmacy and name is it under, and do you have the script with you?
It's under my own name, I've a paper one here
script.jpg
Got it 📸 Our pharmacist will check the script and put it on the queue.
Great, thanks
Your prescription is ready to collect 👋 See you soon!
WHATSAPP-FIRST

Order a repeat by WhatsApp. That's it.

No app, no form, no login. Patients message like they'd text a friend, Freemi runs the ordering flow, takes a photo of a paper script, and puts it on your queue. The pharmacist always reads the real script.

1
Patient messages
On WhatsApp or the website, no login.
2
Freemi runs the flow
Name, pharmacy, and the script itself.
3
Script becomes a photo
Attached to the order, never guessed.
4
Lands on the queue
You dispense; patient told it's ready.
Safety first. The order is saved the instant intent is clear. Freemi never invents a medicine and never gives clinical advice, anything patient-specific goes to a pharmacist.
PHONE, QUIETER

The counter stays clear.

Answered
without the phone
Seconds
to reply
Pharmacy
IN YOUR VOICE

Warm, accurate, and always on-brand.

Freemi learns your services, hours and stock so every reply sounds like your best counter assistant, and hands anything clinical straight to a pharmacist.

✓Trained on your services & hours
✓Handles collections & queries
✓Escalates clinical questions
HOW IT WORKS

How messaging works.

Patient messages1
Patient messages

A question arrives on WhatsApp, SMS or email, Freemi picks it up at once.

Freemi replies2
Freemi replies

It answers accurately in your voice, or escalates clinical queries to you.

Logged & closed3
Logged & closed

The conversation is logged to the patient and the counter never picked up.

EVERYTHING INCLUDED

Everything messaging does.

A calmer counter and a quieter phone.

Book a demo →
✓WhatsApp, email & website chat in one inbox
✓AI-handled vs you-handling at a glance
✓Ready-to-send templates
✓One-click AI drafts
✓One patient, one thread (by phone)
✓Filters: unread, needs attention, channel
✓Staff can take over any chat
✓A clinical safety router escalates red flags
QUESTIONS

Good to know.

Will patients know it’s AI?

Freemi replies in your pharmacy’s voice and hands off to your team seamlessly, patients just get fast, helpful answers.

Does it give clinical advice?

No, anything clinical is escalated to a pharmacist. Freemi handles the routine questions that flood the phone.

Which channels?

WhatsApp, SMS, email and web chat, all in one inbox, answering your existing number.

MORE OF THE PLATFORM

Explore the rest of Freemi.

Orders & repeats →

The prescription queue, worked for you.
Bookings & services →

Flu, BP and consults, booked.
Marketing & reviews →

Reviews and campaigns, automatic.

See the phone go quiet.

15 minutes, no commitment. We’ll show you a patient message arriving and the reply going back.