FEATUREOrders & repeats

The prescription queue, worked for you.

Repeats arrive by text, WhatsApp or web. Freemi logs each one, checks it isn’t too early, chases the surgery and keeps the whole queue moving, flagged scripts first.

Example screen
Prescription queue
2 in queue
PS
Paper Script · repeat
WhatsApp · 1 item
21h 58m
RX
Repeat · 3 items
Chased surgery
New
Repeat logged & timed
Auto
INSIDE ORDERS

Four ways it clears the queue.

Requests logged

Repeats captured from any channel and added to one queue automatically.

Timing checked

Freemi flags too-early requests and nudges when a repeat is actually due.

Surgery chased

Outstanding scripts are chased to the GP so nothing sits waiting for days.

Flagged first

High-priority and long-waiting scripts rise to the top of the queue.

QUEUE, HANDLED

Nothing sits in the queue unnoticed.

Timed
from the moment it lands
Nothing
lost on paper
Pharmacy
ONE QUEUE

The whole team works top to bottom.

Every repeat and script lands in a single live queue, ordered by urgency and wait time. Anyone on the team can pick up where another left off, no sticky notes, no lost paper.

✓Live queue across the team
✓Wait-time & priority flags
✓Full history on every request
HOW IT WORKS

How orders work.

Patient requests1
Patient requests

A repeat arrives by text, WhatsApp or web and is logged to the queue as it arrives.

Freemi checks & chases2
Freemi checks & chases

It checks timing, flags issues and chases the surgery for anything outstanding.

You dispense3
You dispense

You work the queue top to bottom; the patient is kept updated automatically.

EVERYTHING INCLUDED

Everything orders does.

The dispensary queue, finally under control.

Book a demo →
✓Live queue: new → in progress → attention → done
✓Clinical sign-off recorded per order
✓Wait-time tracking, counts up per order
✓Notify the patient the moment it’s ready
✓Ask the patient for missing info
✓Park orders waiting on a reply
✓Script photos, viewable full-screen
✓Manual order intake
QUESTIONS

Good to know.

Do I have to change my PMR?

No. Freemi does not connect to your PMR and never touches dispensing. It captures the request side and keeps the queue in one place, so there is nothing to integrate and nothing to rip out.

Can the whole team use it?

Yes, everyone shares one live queue with roles, so work is never duplicated or dropped.

What about too-early repeats?

Freemi flags requests that are too soon and holds them, nudging the patient when the repeat is actually due.

MORE OF THE PLATFORM

Explore the rest of Freemi.

Patient messaging →

WhatsApp, SMS and email, answered.

Bookings & services →

Flu, BP and consults, booked.

Team & compliance →

SOPs, CD, fridge logs and HR.

See the whole queue in one place.

15 minutes, no commitment. We’ll show you a repeat arriving and moving through the prescription queue.