FEATUREOrders & repeats

The prescription queue, worked for you.

Repeats arrive by text, WhatsApp or web. Freemi logs each one, checks it isn’t too early, chases the surgery and keeps the whole queue moving, flagged scripts first.

Book a demoSee how it works →
Prescription queue
2 in queue
PS
Paper Script · repeat
WhatsApp · 1 item
21h 58m
MR
Mary Ryan · 3 items
Chased surgery
New
Repeat logged & timed
Auto
INSIDE ORDERS

Four ways it clears the queue.

Requests logged

Repeats captured from any channel and added to one queue automatically.

Timing checked

Freemi flags too-early requests and nudges when a repeat is actually due.

Surgery chased

Outstanding scripts are chased to the GP so nothing sits waiting for days.

Flagged first

High-priority and long-waiting scripts rise to the top of the queue.

QUEUE, HANDLED

Nothing waits 22 hours again.

faster repeats
0
lost requests
Pharmacy
ONE QUEUE

The whole team works top to bottom.

Every repeat and script lands in a single live queue, ordered by urgency and wait time. Anyone on the team can pick up where another left off, no sticky notes, no lost paper.

Live queue across the team
Wait-time & priority flags
Full history on every request
HOW IT WORKS

How orders work.

Patient requests1
Patient requests

A repeat arrives by text, WhatsApp or web and is logged to the queue instantly.

Freemi checks & chases2
Freemi checks & chases

It checks timing, flags issues and chases the surgery for anything outstanding.

You dispense3
You dispense

You work the queue top to bottom; the patient is kept updated automatically.

EVERYTHING INCLUDED

Everything orders does.

The dispensary queue, finally under control.

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Live queue: new → in progress → attention → done
Clinical sign-off recorded per order
Wait-time tracking, counts up per order
Notify the patient the moment it’s ready
Ask the patient for missing info
Park orders waiting on a reply
Script photos, viewable full-screen
Manual order intake
QUESTIONS

Good to know.

Does it connect to my PMR?

Freemi sits alongside your dispensing system and connects to the channels patients use, keeping the queue in one place.

Can the whole team use it?

Yes, everyone shares one live queue with roles, so work is never duplicated or dropped.

What about too-early repeats?

Freemi flags requests that are too soon and holds them, nudging the patient when the repeat is actually due.

MORE OF THE PLATFORM

Explore the rest of Freemi.

Patient messaging →

WhatsApp, SMS and email, answered.

Bookings & services →

Flu, BP and consults, booked.

Team & compliance →

SOPs, CD, fridge logs and HR.

See your queue clear itself.

15 minutes, no commitment. We’ll show you Freemi working a real prescription queue.

Book a demoTalk to us