Request comes in
A repeat or question arrives by text, WhatsApp, web or a walk-in. Freemi logs it to the queue and replies to the patient in seconds, any hour.
Checked & chased
Freemi checks the timing isn’t too early, flags anything unusual, and chases the surgery for outstanding scripts so nothing stalls.
You dispense
You dispense on your own system, exactly as you do today. Freemi never touches the dispensing, it works the queue around it and keeps the patient updated.
Ready & reminded
"Your prescription is ready" goes out the moment it’s dispensed, and uncollected scripts get a gentle nudge so nothing lingers on the shelf.
Booked & grown
Happy patients are asked for a review and offered relevant services, flu jabs, BP checks, booked straight into the diary.
Freemi doesn’t dispense, and doesn’t integrate with anything.
Keep dispensing on the system you already trust. Freemi sits alongside it, handling everything around dispensing: requests, patient messages, reminders, bookings, reviews and compliance. To be plain about it, Freemi does not connect to your PMR, to Healthmail or to the HSE claim systems, and it does not need to. No integration project, no migration, nothing to rip out. Live in days.
Getting started, answered.
Most pharmacies are live in days, not months. Freemi answers your existing number and channels, no rip-and-replace.
You choose. Run it automatically on rules you set, or approve each message before it reaches a patient.
Clinical questions escalate to a pharmacist, data is encrypted, and every action is logged with a full audit trail.