Answering patients
WhatsApp · Replied
PHARMACYThe AI operating system for pharmacy
On the counter, not the paperwork

Run a calmer pharmacy.

Out front, Freemi takes the repeats, answers the patients and fills the clinics. Out back, it runs the rota, the clock-in, the timesheets and the registers. The whole pharmacy, on one system.

Book a demo See how it works →
Nothing to integratePatients answered 24/7Live in days, not months
Repeats Reminders Patient messages MDS & blister packs Compliance Bookings Reviews Services
THE QUEUE NEVER STOPS

The queue never stops. Freemi does.

While the counter's busy, Freemi works the queue behind it, clearing repeats, replying to patients and sending reminders. Quietly, all day.

24/7answered
Fewercalls to answer
Sooneroff the queue
Behind the counter in a community pharmacy
THE QUEUE, RIGHT NOW
1Repeat requestedWhatsApp
2Surgery chasedauto
3Patient told it's readySMS
MEET YOUR ASSISTANT

Freemi does the admin, you do the pharmacy.

An AI agent watches every order, message and reminder, then does the work. You stay in control: Freemi proposes, you approve, it executes.

01 · PROPOSES
Drafts the work

Repeat requests, reminders and patient replies, written and queued for you.

02 · YOU APPROVE
One tap to go

Review, tweak if you like, approve. Nothing reaches a patient without your say-so.

03 · EXECUTES
Loop closed

Freemi sends, logs and follows up, then reports back, across the whole pharmacy.

INSIDE THE PHARMACY

The work carries on. It just stops landing on your team.

Freemi sits behind the counter, not in front of it. Same pharmacy, same people, far less admin.

On the counter
On the counter

The team stays with the person in front of them.

Off the phone
Off the phone

"Is it ready?" answered before anyone has to ring.

In the consultation room
In the consultation room

Bookings and services that fill their own slots.

Down the aisles
Down the aisles

Advice that quietly grows what you already offer.

EVERYTHING THE PHARMACY RUNS ON

One system for the whole pharmacy.

Prescriptions ready for collection
Orders & repeats →

Repeats logged, timed and chased to the surgery, with one prescription queue for the whole team.

A patient asking a question
Patient messaging →

WhatsApp, SMS and email answered in seconds, "is it ready?", hours and advice, all off the phone.

A booked consultation
Bookings & services →

Flu jabs, BP checks and consultations booked straight into the diary, with reminders that fill the slots.

A patient leaving a review
Marketing & reviews →

Happy patients asked for Google reviews, and common-condition advice that quietly grows your services.

The team, rota and hours in one place
Team & HR →

Rotas, clock-in, timesheets, leave and training, the people side of the pharmacy in one place.

A compliance check being signed off
Compliance →

CD registers, fridge logs, SOP sign-offs and errors, tracked with a full audit trail, inspection-ready.

Live dashboards for the week
Insights →

Live dashboards on the queue, services and messages, plus an activity log of everything Freemi did.

A community pharmacy floor
ONE LOGIN
Front of house and back office, on one system.

Patients, staff, services and compliance in one place. Nothing to stitch together, nothing to reconcile at the end of the week.

See how it works →
NOTHING TO INTEGRATE

No integration project. That is the whole point.

Freemi does not plug into your PMR, your Healthmail or the HSE claim systems, and it never touches dispensing. It works the side of the pharmacy that is eating your day: the requests, the messages, the reminders, the bookings and the paperwork around them. Which is why there is no IT project to sign off, no data migration, and no waiting on a vendor to open an interface.

Keep your dispensing system

You dispense exactly as you do today. Freemi works around it, not through it.

Keep your phone number

Freemi answers on the number and channels your patients already use. Nothing for them to download.

Live in days

Because there is nothing to integrate, going live is a setup, not a project.

HOW IT WORKS

From request to ready, behind the queue.

See the full flow →
Request01
Patient requests

A repeat or question arrives by text, WhatsApp or web, Freemi logs it and replies in seconds.

Dispense02
You dispense

You dispense on your own system, as normal. Freemi works alongside it, chasing the surgery and keeping the patient updated.

Ready03
Ready & collected

"It's ready" goes out automatically, and uncollected scripts get a nudge so nothing lingers.

FOR EVERY PHARMACY

Community to online, Freemi fits.

Community
Community
A calmer counter
Dispensing
Dispensing
Repeats handled
Online
Online
24/7 answers
Care homes
MDS
Care homes
On-time trays

Clear the queue. Keep the calm.

See Freemi take repeats, answer patients and send reminders on your own pharmacy. Live in days, not months.

Book a demo See how it works